Policies & FAQs

UPDATE NOVEMBER 6th 2020

Our doors may be closed but we're still open online and raring to go! You can place orders for delivery or Click & Collect - our collection hours are Tuesday to Saturday, 10 till 5.

There are plenty of ways to keep supporting us:
🧶 buying your craft supplies from us
💸 buy a gift card (for someone else - or yourself!)
☕️ join our Instagram Meet & Makes on Thursdays at 10:30
🔀 keep liking and sharing our posts on social media
See you all on the other side (or at the door for some Click & Collect!)
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Here are some Frequently Asked Questions about how we're operating during the pandemic.

Visiting

Can I come and pick up my order from the store?

Absolutely! Please select Pick Up when you check out.

 Are you doing classes?

Unfortunately not. We are working on our expanding our range of online classes - keep an eye out for updates.

Deliveries

Where is my order?

Orders are taking longer than they usually would to be delivered. As we are only posting orders twice a week, your parcel may take a few days to be dispatched. After that, it's in the hands of the Royal Mail who are doing their best in some severely limited circumstances. Some of our orders are arriving next day, some are taking two weeks. Please don't contact us to ask where your order is until at least a fortnight has passed since you got our dispatch notification.

Stock

I want X but it isn't on your website - can I order it?

Absolutely! Please let us know what you're after and we'll either find it in the shop or do our best to order it in for you.

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Have you changed your name?

We have! We used to be called Fringe but now we're Slipstitch. It makes what we're about - all things knitting, sewing, and stitching - a little clearer.

What are dye lots and why are you asking me to choose one?

When manufacturers dye yarn, they assign that session's output a number. This is called a dye lot. Despite their best efforts, there can be small discrepancies in the colour between lots. Most of the time, this doesn't matter but if you're knitting something like a jumper that requires a lot of yarn, you may want to get all your yarn from the same lot to prevent inconsistencies across your project.

If we have more than one dye lot available for a yarn, you'll be asked to select one when you select the colour you want. If you don't get this option, we only have one dye lot in anyway!

If you're not fussed about dye lots, please select whichever you see fit (although buying from the lot with the fewest balls left is useful to us!)

To check what dye lots we've got in what quantities, please drop us a line or ask in store.