Opening Hours and FAQs
Our regular opening hours are Tuesday to Saturday, 10 till 5.
Can I come and pick up my order from the store?
Absolutely! Please select Pick Up when you check out.
Can you help me with...?
Yes we can. If you need help with a craft or with choosing what you need, please pop in or email us at firstname.lastname@example.org and we'll get you sorted.
How do I find you?
We are at 108 Alexandra Park Road, N10 2AE. The 102 and 299 bus stop just up the road from us (or over the road in the other direction.) Nearest stations are Alexandra Palace and Bounds Green for the tube. There is free parking on the street outside and in neighbouring roads.
Are you doing classes?
Yes! We are always adding to our roster of classes - please check our Events listings.
Do you teach children?
We don't! Our classes are usually 14+.
We often get asked to make jumpers etc on commission. We don't take commissions through the shop but UK Hand Knitting have a directory of knitters and crocheters who do. Remember, knitting a jumper takes 20 hours minimum and you should expect to pay a crafter for their time.
Where is my order?
We post twice weekly, on Tuesday and Thursdays. Please remember that we're a small business, not Amazon, and we can't guarantee next day delivery!
What is going on with Brexit?
Thanks to our nation's ill-advised exit from the European Union, we have had to change how we sell to our international customers.
International customers will not be charged UK VAT (20%) on our products. When your parcel arrives in your home country, you will be charged VAT at your local rate (and there may be a handling fee.) This will be determined by the customs form that will be attached to your parcel. Please note, all added taxes and fees are your responsibility to pay.
Sorry, we did not vote for this.
I want X but it isn't on your website - can you order it?
We can certainly try! Drop us a line and we'll do our best to find it for you.
What are dye lots and why are you asking me to choose one?
When manufacturers dye yarn, they assign that session's products a number called a dye lot. Despite their best efforts, there can be small discrepancies in the colour between lots. Most of the time, this doesn't matter but if you're knitting something like a jumper that requires a lot of yarn, you may want to get all your yarn from the same lot to prevent inconsistencies across your project.
If we have more than one dye lot available for a yarn, you'll be asked to select one when you select the colour you want. If you don't get this option, we only have one dye lot in anyway!
If you're not fussed about dye lots, please select whichever you see fit (although buying from the lot with the fewest balls left is useful to us!)
To check what dye lots we've got in what quantities, please drop us a line or ask in store.
What's happening with DROPS?
Unfortunately, Brexit means we're no longer in a position to stock DROPS. The customs implications make it really a) complicated and b) expensive. We're doing our best to source alternatives - we're still committed to accessibly priced, natural fibre yarns.