Slipstitch During Covid-19

Our physical shop at 108 Alexandra Park Road is still closed for browsing but we're open through our website, offering in-store collection, and able to offer any craft help via email. It's a strange and difficult time to be running an independent haberdashery and we're so grateful for your ongoing support!

Here are some Frequently Asked Questions about how we're operating during the pandemic.

Visiting

Can I come and pick up my order from the store?

Yes! We have now added in-store collection as a delivery option. Our opening hours are going to be quite limited to start with so please check what they are before you set off.

Why are your hours so weird?

Great question! I - Rosie, owner, hello! - am in the Extremely Vulnerable group so have been shielding since March. As such, I'm being extra cautious with re-opening so we can be sure it's safe for you and for me and my lovely staff. I appreciate it's not always convenient and I'm really grateful for your patience.

So when are you open?

This week's opening hours will be on the bottom right of our website and on all our social media.

And what do I need to do?

We've got a table in the doorway so please tell us your name and we'll put your bag on the table for you to take - and please wear a mask!

Can I come and ask you a question through the window?

Afraid not! While we're slowly re-opening, our staffing is quite limited at the moment so, even when we're open for in-store collection, we might not be able to answer any questions. We are of course very happy to help with any and all crafting questions by email

Deliveries

Where is my order?

Orders are taking longer than they usually would to be delivered. As we are only posting orders twice a week, your parcel may take a few days to be dispatched. After that, it's in the hands of the Royal Mail who are obviously doing their best in some severely limited circumstances. Some of our orders are arriving next day, some are taking three weeks. Please don't contact us to ask where your order is until at least a fortnight has passed since you got our dispatch notification.

Stock

I want X but it isn't on your website - can I order it?

If you know we stock an item but you can't find it on our website, please drop us an email and we can get it sorted for you.

Can you order me X in specially?

Yes we can! We've got our stock delivery system up and running (it is all coming to one of our staff member's parents' house!) so can take special orders again. Please email us any requests.