Slipstitch During Covid-19
UPDATE 2ND JANUARY 2021
In line with new Tier 4 restrictions, we are closed for browsing. You are still able to place Click & Collect orders and we are open for collection only:
- 10 till 1
- 10 till 1
Thursday - 2 till 5
- 10 till 1
Saturday - 10 till 1
You just need to ring the doorbell and tell us your name (but please have your order number on hand!) If you aren't able to visit during these hours, please get in touch with us and we will work something out.
We are legally not allowed to sell you things through the door - we really appreciate you only coming to the shop if you have already placed an order. If you need help choosing what you need, drop us an email to firstname.lastname@example.org
and we'll get you sorted.
Can I come and pick up my order from the store?
Absolutely! Please select Pick Up when you check out.
Can you help me with...?
Yes we can - but not in person. If you need help with a craft or with choosing what you need, please email us at email@example.com and we'll get your sorted.
Can I buy at the door?
In a word, no. Sorry! We are legally only allowed to open for collection of orders that have already been placed. Please only visit the shop to collect an order you've made online or over the phone.
Are you doing classes?
Unfortunately not. We are working on our expanding our range of online classes - keep an eye out for updates.
Where is my order?
Orders are taking longer than they usually would to be delivered. As we are only posting orders twice a week, your parcel may take a few days to be dispatched. After that, it's in the hands of the Royal Mail who are doing their best in some severely limited circumstances. Some of our orders are arriving next day, some are taking two weeks. Please don't contact us to ask where your order is until at least a fortnight has passed since you got our dispatch notification.
What is going on with Brexit?
Thanks to our nation's ill-advised exit from the European Union, we have had to change how we sell to our international customers.
International customers will not be charged UK VAT (20%) on our products. When your parcel arrives in your home country, you will be charged VAT at your local rate (and there may be a handling fee.) This will be determined by the customs form that will be attached to your parcel. Please note, all added taxes and fees are your responsibility to pay.
Sorry, we did not vote for this.
I want X but it isn't on your website - can I order it?
Absolutely! Please let us know what you're after and we'll either find it in the shop or do our best to order it in for you.