Slipstitch During Covid-19
Our physical shop at 108 Alexandra Park Road is closed for the foreseeable future but we are still selling through our website and able to offer any craft help via email. It's a strange and difficult time to be running an independent haberdashery but our priority is keeping you and our staff safe and well over anything else.
Here are some Frequently Asked Questions about how we're operating during the pandemic.
Visiting (in short: please don't)
Can I come and pick up my order from the store?
Unfortunately, no. We really appreciate that our local customers are still supporting us but we aren't able to offer in-store collection for a number of reasons. We are doing our very best to get orders out as soon as possible (and remember, postage on orders over £50 is free!)
Can I come and ask you a question through the window?
Afraid not! Much as we'd like to help you, travelling to ask for knitting advice doesn't count as an essential journey. Please email us with any queries and we'll do our best to help you remotely.
Where is my order?
Orders are taking longer than they usually would to be delivered. As we are only posting orders twice a week, your parcel may take a few days to be dispatched. After that, it's in the hands of the Royal Mail who are obviously doing their best in some severely limited circumstances. Some of our orders are arriving next day, some are taking three weeks. Please don't contact us to ask where your order is until at least a fortnight has passed since you ordered.
I want X but it isn't on your website - can I order it?
If you know we stock an item but you can't find it on our website, please drop us an email and we can get it sorted for you.
Can you order me X in specially?
Not really, no. Sorry! Getting new stock delivered is proving really complicated as we're not in our usual hours and chasing special orders isn't something we're able to do right now. We'll let you know as that changes and we've worked out how to get new items in stock faster.